Website Customer Services Support
Need help with your AppliedRadiology.org user account?
Have a question about your CE credits or certificate of completion?
Requested a password reset but have not received the email reset information?
Below is a listing of Frequently Asked Questions (FAQ) and their corresponding answers. If the information provided does not provide an answer or solution to your situation please contact Customer Services, Monday through Friday 9:00 am till 5:00 pm (Eastern Time).
email: customer_services@appliedradiology.org • Voice: 732-493-4140
For questions regarding course content that are not technical in nature please contact us at:
email: kieran@appliedradiology.com • Voice: 908-301-1995
Frequently Asked Questions
Question:
When signing into the site I enter my email address and password and then click the Submit button, nothing happens. What am I supposed to do?
Answer:
The site requires that you allow cookies. To resolve, check your security and/or browser preferences settings to make sure you are allowing cookies. In windows you may have your security settings set too high. If using Safari on an iPad check your Safari preferences they are located within iPad settings under Safari.
Question:
How do I view online course materials?
Answer:
To view program materials online you select the format button which is provided with each online program (PDF, TEXT, INTERACTIVE). The PDF format requires that you either have the Afobe PDF reader software installed or that the browser being used is PDF enabled. TEXT based content can be viewed online only and does not require anything in addition to the browser being used. The "INTERACTIVE " format button requires audio/video capabilities with your system.
Question:
How do I complete an online exam?
Answer:
Sign-in or register. Once signed in, select the course viewing format button provided with each course listed within the "Available Programs and Courses" page. Once selected the program materials will be displayed. When ready click the "Click Here to Claim Credit " button located above the course materials (Pink Button). Once clicked the online exam will display. Answer all the questions and submit. An immediate grade report will be displayed. Follow the prompts to complete the certification process.
Exams may also be accessed from within the "MyAR Archives" user account page by clicking the "Take Exam" link once a course has been selected and added to a users account.
Question:
Can I view my online course results?
Answer:
Yes, each completed examination returns an immediate grade report detailing correct and incorrect answers. A "View Results" link is provided from within the "MyAR Archives" section for each completed course.
Question:
What happens if I fail an online exam?
Answer:
The take examination link you selected to complete the initial exam will have changed to "Retake Exam", Select the link and follow the prompts. A new exam link will be provided from within the "MyAR Archives" section. Select the new "Take Exam" link to complete the exam again. Exam retakes are limited to 3 per course.
Question:
If I completed an online program how do I access my "Certificate of Completion"?
Answer:
Online programs are graded immediately and upon receiving a passing grade (70%/80% depending on CE or CME guidelines) you are provided with an online "Certificate of Completion" which may be viewed and/or printed by selecting the "Print Certificate" link located across from the course title that has been successfully completed from within the "MyAR Archives" page.
Question:
How do I change my name on my account?
Answer:
To change the name on your account you must select the "Request A Name Change" button located within the "MyAR Archives" section under "Update User Information".
Question:
How do I change my login information?
Answer:
To change login information you must first login to your account. Once logged in, select the "Modify Login" link located from within the "MyAR Archives" section.